Refund policy

Returns & refunds

Last updated: June 2026

We want you to feel confident ordering from Support Well. If something is not right, contact us and we will help.

Free returns (we cover return shipping)

Returns are free, including return shipping, when:

• The item arrived damaged or defective
• You received the wrong item
• The item is not as described on our website

Contact us within 14 days of delivery. Include your order number and photos of the item and packaging. We will send return instructions and a prepaid return label or reimbursement for return shipping, as applicable.

Non-returnable

• Change-of-mind returns
• Items that have been used, worn, or altered
• Items not in original packaging or missing tags/accessories

Refunds

• Approved refunds are issued in full to your original payment method — no restocking fees.
• Refunds are processed after we receive and inspect the return (typically 5–10 business days, depending on your bank or card issuer).
• Original shipping is refunded only when the return is due to our error.

How to start a return

Email support@support-well.com with your order number, the item(s), and a brief description of the issue. We reply within 1–2 business days.

Drop-shipped orders may ship back to our fulfillment partner — we will provide the correct address and instructions.